Network Status News & Information

The ipns.com DNS zone was corrupted and was not answering, causing all traffic to become momentarily unrouted.

ISSUE HAS BEEN CORRECTED.

UPDATE:
We are seeing issues with DNS caching. A temporary zone had been installed by the server when the original was corrupted. That zone pointed mail.ipns.com to the wrong server. Users need to clear DNS cache on their systems. There may be a period of time before users' system sync with DNS servers.

https://www.wikihow.com/Flush-DNS
https://documentation.cpanel.net/display/CKB/How+To+Clear+Your+DNS+Cache

One of our cpanel hosting servers (cp3.myservlink.com) experienced a network issue, causing extremely slow response times.
The issue was corrected.

Please contact support@reliableisp.net if you continue to see slow response times.

We are experiencing an unusually large load on web hosting server cp2. This is affecting mail and web sites, causing slow response times.

We are presently working on it and expect to correct the issues shortly.

We are performing system updates on all cPanel web hosting servers the weekend of 11/17 - 11/19. The updates will provide security improvements and more robust hosting capabilities.

Web site access may be interrupted for several minutes at a time over the course of the weekend.

We apologize for any inconvenience.

We are performing system updates on all cPanel web hosting servers the weekend of 10/6-10/8. The updates will provide security improvements and more robust hosting capabilities.

Web site access may be interrupted for several minutes at a time over the course of the weekend.

We apologize for any inconvenience.

We are performing system updates on all cPanel web hosting servers the weekend of 9/16-17. The updates will provide security improvements and more robust hosting capabilities. Web site access may be interrupted for several minutes at a time over the course of the weekend.

We apologize for any inconvenience.

We are performing system updates on all cPanel web hosting servers the weekend of 8/26-8/27. The updates will provide security improvements and more robust hosting capabilities. Web site access may be interrupted for several minutes at a time over the course of the weekend.

We apologize for any inconvenience.

We are performing system updates on all cPanel web hosting servers the weekend of 8/12-8/13. The updates will provide security improvements and more robust hosting capabilities. Web site access may be interrupted for several minutes at a time over the course of the weekend.

We apologize for any inconvenience.

We are performing system updates on all cPanel web hosting servers the weekend of 7/28-7/30. The updates will provide security improvements and more robust hosting capabilities. Web site access may be interrupted for several minutes at a time over the course of the weekend.

We apologize for any inconvenience.

Reliable ISP will be performing system updates on Sunday, June 11th, 2017 between
3:00 AM - 6:00 AM EST/6:00 AM - 9:00 AM PST. Dial-up access may be unavailable for a very
short period of time due to rolling restarts during this window, but this is
expected to be of minimal impact to customers. Please be aware that NO impact to
dial-up connectivity is to be expected during this window.

We experienced a shutdown of the network firewall in our Salt Lake Citty Data Center. The firewall properly performed its function of protecting our customers' accounts by shutting off all traffic during a major denial of service attack or other attempts at hacking into our servers.

We are investigating the cause; all operations are normal. We will update this notice as more information is discovered.

We had several automatic updates that unbeknownst to us changed several configuration settings that affected several of our customers' websites. Identifying and correcting those issues resulted in some websites to be unavailable for short periods of time. There should not be any repeats of the issue.

DSL Maintenance Event Notification

Maintenance Date: 11/15-16/2016
Start time: 11:00 PM MST
End Time: 1:00 AM MST
Duration: 2 Hours
Expected Downtime: Up to 2 Hours

Reason for Maintenance: Mammoth will be replacing the primary ethernet switch located in Phoenix IO Datacenter. This will affect all services within that facility.

During midnight automated system updates, settings were changed on several key functions causing support ticket requests via email to stop functioning.

The issue has been corrected.

We continue to upgrade our systems and network. Major changes will be performed during our normal maintenance availability of 11pm to 1am PST daily, and weekends. Other changes will be made throughout the week. Customers may experience short periods where a service may not be available.

We are in the process of updating and consolidating all of our customer accounts into one system. Customers may see duplicates or missing information. Please bring those discrepancies to the attention of accounting@reliableisp.net.

Server CP3.MyServLink.com was non-responsive although the server and all processes were running. The issue was found to be a DDOS attack on several websites hosted on that server. The source has been blocked and service is back to normal.

Maintenance Date: 6/13/2016
Start time: 11:59 PM MDT
End Time: 2:00 AM MDT
Duration: 2 Hours
Expected Downtime: None Expected

We would like to inform you of maintenance on the following circuit(s):
Any Services in and out of Denver on the ATM network.