Affecting Server - CP4
UPDATE 1200 4/28: All email has been moved. There are some accounts that aren't seeing mail in their inbox. Please log in to webmail.drizzle.com and open your inbox. Select the Options button above the mail listing and sort to show arrival date to see all email.
UPDATE 1300 4/27: We are still moving email. Due to the variances in how email was stored, several accounts had issues. However, we are manually correcting those accounts, and all emails should be available soon.
UPDATE 2230 4/26: All accounts have been moved, and most email has been transferred.
We have begun migration of drizzle.com addresses.
The new server is available for sending and receiving mail; not all mail has been transferred from the old server yet. The process is taking longer than anticipated, but we're well on our way!
We will be posting a network notice on central.reliableisp.net/serverstatus.php when we are completed.
[Please note that we have clarified even MORE info based on feedback from several customers.]
Hello,
Attention drizzle.com and drizzle.net email users! (Please save for future reference - contact us with questions.)
We are currently in a major system and network upgrade process. As part of the upgrade, we will be moving your Drizzle email to a new cPanel server utilizing RoundCube for webmail. This upgrade does not affect any other of your email addresses.
If you have more than one drizzle.com address that shares an inbox, such as an aliased address, you will need to pick one and have the others forwarded to that inbox, unless you need both addresses in separate logins. See 2.A below.
Currently, drizzle.com and drizzle.net addresses use the same inbox, and we intend to continue that configuration. You will need to use drizzle.com to access your email, but you will be able to use drizzle.net as your address if you desire. See 2.B below.
The move will transfer all of your email from your primary address, including all folders, intact; you will not miss any email, but some may be delayed by a few minutes while we move accounts. Note that if you use webmail, your address book and email forwarders will not be transferred - you will have to add those after the move. If you use webmail, you can transfer your contacts' email addresses to your new server following the instructions in 1.D below.
We plan on conducting the move the weekend of 4/24-4/26 during our normal maintenance windows of Friday 10pm to Monday 2am.
Quick Start Information After The Upgrade - do this first
Detailed Information
To ensure a smooth transition, please note the following:
1. Preparation, confirmation:
A. Confirm webmail access and verify password security Log into your new webmail portal at webmail.drizzle.com using your full email address. (Note: If the URL resolves to webmail.reliableisp.net, fails to load, or displays a security issue, your account hasn't been moved, yet. Use webmail.reliableisp.net to manage your drizzle account until we move your account on April 24-26.)
The new interface provides webmail access via RoundCube, and several utilities to manage your account and email, including setting up forwarders to other email addresses and a password recovery email, and settings for other mail clients, such as Outlook, Thunderbird, AppleMail. More information on your options are here: docs.cpanel.net/webmail/ .
**IMPORTANT** After the upgrade, you must log into your webmail portal first to determine if your password meets security requirements. Please note that if your existing password does not meet the security criteria, you will be prompted to change it when you first log in to your webmail portal.
B. Check mail client settings The following mail client settings (Outlook, Thunderbird, AppleMail, etc.) should be used, and can be auto-configured under Configure Mail Client in your webmail portal:
Secure SSL/TLS Settings
Username (use full email address): username@drizzle.com
Password: Use the email account’s password.
Incoming Server:
mail.drizzle.com
IMAP Port: 993
POP3 Port: 995
Outgoing Server:
mail.drizzle.com
SMTP Port: 465
Authentication is required for IMAP, POP3, and SMTP.
C. Check connectivity Check to see if your email client (Outlook, Thunderbird, AppleMail, etc.) connects with your new server, and you can send and receive email. If you encounter issues, try closing and reopening your mail client. In some cases, rebooting your device may be required. AppleMail clients will sometimes require additional configuration to update SSL/TLS certificates (see link below). Your webmail portal has autoconfigure functions under Configure Mail Client for several popular mail clients, if you need to set up a new device or check your existing settings.
D. Transfer contact addresses
If you use webmail rather than a desktop or mobile device mail client (Outlook, Thunderbird, etc), you can transfer your contacts' email addresses by logging into your webmail accounts:
Download any time: (Use username only) webmail.reliableisp.net > Addresses > Address book export > [select options] > Export to CSV file
Upload after the upgrade: (Use full email address) webmail.drizzle.com > Webmail interface > Contacts > Personal Addresses > Imported Contacts > Import > [select options] > Import
***IMPORTANT*** Your account on webmail.reliableisp.net will be removed one (1) week after the transfer and will no longer be available to access your contacts. Consider exporting your contacts before the upgrade.
2. Followup Information
A. For more than one drizzle.com address
i. Background: Many Drizzle email accounts were initially set up with a primary address and virtual address(es) aliased (valias or virtalias) to the primary address. This allowed for somebody to use a single account but have different addresses. For example, Bob has an account and bobathome@drizzle.com would be the primary address and bobsbusiness@drizzle.com would be the aliased address. Bob could then use his mail client to manage different folder sets to keep personal and business email separate. This set up has many positives, but presents possible security issues.
ii. Options: We are only creating your primary address for each Drizzle account. If you have more than one drizzle.com address, evaluate how you use them, and determine which ones to keep as actual email accounts. We can accommodate whatever preferences you have.
a. Keep one primary address and inbox for all email addresses. Tell us prior to the move so we can set up the forwarder to be sure your aliased address email gets delivered to the correct inbox.
b. Create separate inboxes for each address. Tell us prior to the move that you desire separate inboxes for each address. If you do not inform us, the aliased addresses will not be created.
***IMPORTANT*** If you do not tell us what to do with your aliased addresses, we will only transfer the primary address.
B. For drizzle.net addresses
If you have never used drizzle.net as an address, then you have nothing to do.
Currently, drizzle.com and drizzle.net addresses use the same inbox, and we intend to continue that configuration. You will need to use drizzle.com (either via webmail.drizzle.com or via mail clients using mail.drizzle.com as the mail server) to access your drizzle.net email, but you will be able to use drizzle.net as your address if you desire.
To change your outgoing email address to drizzle.net in your webmail portal, log in and select the Gear icon to change your Identity.
C. Knowledgebase Links
IMAP and POP3: Which one to use
SSL/TLS-1.0 and -1.1 deprecated and removed from email settings
Accessing and securing your email
How to find email message headers
Fixing AppleMail certificate errors
If you have any questions, please respond to this email in order to open a support ticket.
regards,
RISP Support Team
We are conducting maintenance on our Salt Lake City data center. Service will be interrupted while doing so. We apologize for any inconvenience.
Affecting Server - CP3
We will performing major maintenance on one of our VLANs beginning at 10am PT Sunday.
Web hosting and email will be unavailable during that time. Incoming email will be held on our gateway servers until the server is restarted, and then delivered.
Affecting Server - cp3
We are having issues after an update to the Roundcube Webmail interface. We are actively working on a repair.
Email is still accessible using remote mail clients, such as Safari, Outlook, Thunderbird, etc.
Affecting Server - Postfix
Some customers' incoming email was bounced with an 'invalid recipient' or similar NDR on 2/14 from approximately 2am PT to 9:30am PT.
We were undergoing some updates that unexpectedly set strict mail server connection requirements. We tweaked those settings and mail is flowing normally.
Affecting Server - CP2
We are experiencing an unusually large load on web hosting server cp2. This is affecting mail and web sites, causing slow response times.
We are presently working on it and expect to correct the issues shortly.
Affecting System - All cPanel web hosting servers
We are performing system updates on all cPanel web hosting servers the weekend of 11/17 - 11/19. The updates will provide security improvements and more robust hosting capabilities.
Web site access may be interrupted for several minutes at a time over the course of the weekend.
We apologize for any inconvenience.
Affecting System - All cPanel web hosting servers
We are performing system updates on all cPanel web hosting servers the weekend of 10/6-10/8. The updates will provide security improvements and more robust hosting capabilities.
Web site access may be interrupted for several minutes at a time over the course of the weekend.
We apologize for any inconvenience.
Affecting System - All cPanel web hosting servers
We are performing system updates on all cPanel web hosting servers the weekend of 9/16-17. The updates will provide security improvements and more robust hosting capabilities. Web site access may be interrupted for several minutes at a time over the course of the weekend.
We apologize for any inconvenience.
Affecting System - All cPanel web hosting servers
We are performing system updates on all cPanel web hosting servers the weekend of 8/26-8/27. The updates will provide security improvements and more robust hosting capabilities. Web site access may be interrupted for several minutes at a time over the course of the weekend.
We apologize for any inconvenience.
Affecting System - All cPanel web hosting servers
We are performing system updates on all cPanel web hosting servers the weekend of 8/12-8/13. The updates will provide security improvements and more robust hosting capabilities. Web site access may be interrupted for several minutes at a time over the course of the weekend.
We apologize for any inconvenience.
Affecting System - All cPanel web hosting servers
We are performing system updates on all cPanel web hosting servers the weekend of 7/28-7/30. The updates will provide security improvements and more robust hosting capabilities. Web site access may be interrupted for several minutes at a time over the course of the weekend.
We apologize for any inconvenience.
Affecting System - Dial up accounts
Reliable ISP will be performing system updates on Sunday, June 11th, 2017 between 3:00 AM - 6:00 AM EST/6:00 AM - 9:00 AM PST. Dial-up access may be unavailable for a very short period of time due to rolling restarts during this window, but this is expected to be of minimal impact to customers. Please be aware that NO impact to dial-up connectivity is to be expected during this window.
Affecting System - Salt Lake City Data Center
We experienced a shutdown of the network firewall in our Salt Lake Citty Data Center. The firewall properly performed its function of protecting our customers' accounts by shutting off all traffic during a major denial of service attack or other attempts at hacking into our servers.
We are investigating the cause; all operations are normal. We will update this notice as more information is discovered.
We had several automatic updates that unbeknownst to us changed several configuration settings that affected several of our customers' websites. Identifying and correcting those issues resulted in some websites to be unavailable for short periods of time. There should not be any repeats of the issue.
Affecting System - DSL services in Phoenix
DSL Maintenance Event Notification
Maintenance Date: 11/15-16/2016
Start time: 11:00 PM MST
End Time: 1:00 AM MST
Duration: 2 Hours
Expected Downtime: Up to 2 Hours
Reason for Maintenance: Mammoth will be replacing the primary ethernet switch located in Phoenix IO Datacenter. This will affect all services within that facility.
Affecting Server - CP1
During midnight automated system updates, settings were changed on several key functions causing support ticket requests via email to stop functioning.
The issue has been corrected.
Affecting System - All servers
We continue to upgrade our systems and network. Major changes will be performed during our normal maintenance availability of 11pm to 1am PST daily, and weekends. Other changes will be made throughout the week. Customers may experience short periods where a service may not be available.
We are in the process of updating and consolidating all of our customer accounts into one system. Customers may see duplicates or missing information. Please bring those discrepancies to the attention of accounting@reliableisp.net.
Server CP3.MyServLink.com was non-responsive although the server and all processes were running. The issue was found to be a DDOS attack on several websites hosted on that server. The source has been blocked and service is back to normal.
Affecting System - Denver/Mammoth Networks
Maintenance Date: 6/13/2016
Start time: 11:59 PM MDT
End Time: 2:00 AM MDT
Duration: 2 Hours
Expected Downtime: None Expected
We would like to inform you of maintenance on the following circuit(s):
Any Services in and out of Denver on the ATM network.
