webmail.reliableisp.net down (Resolved)
  • Priority - Critical
  • Affecting Server - Postfix
  • We are currently experiencing an issue with webmail.reliableisp.net. We are troubleshooting. Alternately, you can access your email using other mail clients such as Outlook or Thunderbird.

    We apologize for the inconveinence.

  • Date - 02/03/2023 19:46 - 08/11/2024 14:02
  • Last Updated - 02/03/2023 19:49
Transit interrupted: ipns.com DNS zone corrup (Resolved)
  • Priority - Critical
  • The ipns.com DNS zone was corrupted and was not answering, causing all traffic to become momentarily unrouted.

    ISSUE HAS BEEN CORRECTED.

    UPDATE:
    We are seeing issues with DNS caching. A temporary zone had been installed by the server when the original was corrupted. That zone pointed mail.ipns.com to the wrong server. Users need to clear DNS cache on their systems. There may be a period of time before users' system sync with DNS servers.

    https://www.wikihow.com/Flush-DNS
    https://documentation.cpanel.net/display/CKB/How+To+Clear+Your+DNS+Cache

  • Date - 06/06/2018 01:00 - 07/10/2018 13:09
  • Last Updated - 06/06/2018 17:46
Server issue (Resolved)
  • Priority - Critical
  • Affecting Server - CP3
  • One of our cpanel hosting servers (cp3.myservlink.com) experienced a network issue, causing extremely slow response times.
    The issue was corrected.

    Please contact support@reliableisp.net if you continue to see slow response times.

  • Date - 01/03/2018 14:15 - 06/06/2018 17:47
  • Last Updated - 01/03/2018 15:33
Server issue (Resolved)
  • Priority - Critical
  • Affecting Server - CP2
  • We are experiencing an unusually large load on web hosting server cp2. This is affecting mail and web sites, causing slow response times.

    We are presently working on it and expect to correct the issues shortly.

  • Date - 12/16/2017 11:57 - 01/03/2018 15:32
  • Last Updated - 12/16/2017 17:59
System-wide updates weekend of 11/17 - 11/19 (Resolved)
  • Priority - Low
  • Affecting System - All cPanel web hosting servers
  • We are performing system updates on all cPanel web hosting servers the weekend of 11/17 - 11/19. The updates will provide security improvements and more robust hosting capabilities.

    Web site access may be interrupted for several minutes at a time over the course of the weekend.

    We apologize for any inconvenience.

  • Date - 11/17/2017 23:59 - 12/06/2017 17:11
  • Last Updated - 11/17/2017 15:13
System-wide updates weekend of 10/6-10/8 (Resolved)
  • Priority - Low
  • Affecting System - All cPanel web hosting servers
  • We are performing system updates on all cPanel web hosting servers the weekend of 10/6-10/8. The updates will provide security improvements and more robust hosting capabilities.

    Web site access may be interrupted for several minutes at a time over the course of the weekend.

    We apologize for any inconvenience.

  • Date - 10/06/2017 23:59 - 11/17/2017 15:10
  • Last Updated - 10/06/2017 16:41
System-wide updates weekend of 9/16-17 (Resolved)
  • Priority - Low
  • Affecting System - All cPanel web hosting servers
  • We are performing system updates on all cPanel web hosting servers the weekend of 9/16-17. The updates will provide security improvements and more robust hosting capabilities. Web site access may be interrupted for several minutes at a time over the course of the weekend.

    We apologize for any inconvenience.

  • Date - 09/16/2017 22:51 - 11/17/2017 15:10
  • Last Updated - 09/18/2017 13:45
System-wide updates weekend of 8/26-8/27 (Resolved)
  • Priority - Low
  • Affecting System - All cPanel web hosting servers
  • We are performing system updates on all cPanel web hosting servers the weekend of 8/26-8/27. The updates will provide security improvements and more robust hosting capabilities. Web site access may be interrupted for several minutes at a time over the course of the weekend.

    We apologize for any inconvenience.

  • Date - 08/25/2017 23:59 - 09/18/2017 13:45
  • Last Updated - 08/25/2017 16:06
System-wide updates weekend of 8/12-8/13 (Resolved)
  • Priority - Low
  • Affecting System - All cPanel web hosting servers
  • We are performing system updates on all cPanel web hosting servers the weekend of 8/12-8/13. The updates will provide security improvements and more robust hosting capabilities. Web site access may be interrupted for several minutes at a time over the course of the weekend.

    We apologize for any inconvenience.

  • Date - 08/11/2017 23:59 - 08/25/2017 16:19
  • Last Updated - 08/11/2017 15:58
System-wide updates weekend of 7/28-7/30 (Resolved)
  • Priority - Low
  • Affecting System - All cPanel web hosting servers
  • We are performing system updates on all cPanel web hosting servers the weekend of 7/28-7/30. The updates will provide security improvements and more robust hosting capabilities. Web site access may be interrupted for several minutes at a time over the course of the weekend.

    We apologize for any inconvenience.

  • Date - 07/28/2017 20:00 - 08/25/2017 16:04
  • Last Updated - 07/28/2017 17:31
Planned maintenance on dial up systems (Resolved)
  • Priority - Low
  • Affecting System - Dial up accounts
  • Reliable ISP will be performing system updates on Sunday, June 11th, 2017 between
    3:00 AM - 6:00 AM EST/6:00 AM - 9:00 AM PST. Dial-up access may be unavailable for a very
    short period of time due to rolling restarts during this window, but this is
    expected to be of minimal impact to customers. Please be aware that NO impact to
    dial-up connectivity is to be expected during this window.

  • Date - 06/11/2017 06:00 - 07/28/2017 12:28
  • Last Updated - 05/31/2017 10:49
Outage in Salt Lake City Data Center (Resolved)
  • Priority - Critical
  • Affecting System - Salt Lake City Data Center
  • We experienced a shutdown of the network firewall in our Salt Lake Citty Data Center. The firewall properly performed its function of protecting our customers' accounts by shutting off all traffic during a major denial of service attack or other attempts at hacking into our servers.

    We are investigating the cause; all operations are normal. We will update this notice as more information is discovered.

  • Date - 03/21/2017 11:56 - 07/28/2017 12:28
  • Last Updated - 03/21/2017 13:01
Intermittent website unavailability (Resolved)
  • Priority - Critical
  • We had several automatic updates that unbeknownst to us changed several configuration settings that affected several of our customers' websites. Identifying and correcting those issues resulted in some websites to be unavailable for short periods of time. There should not be any repeats of the issue.

  • Date - 11/28/2016 08:00 - 03/21/2017 13:01
  • Last Updated - 11/29/2016 14:57
DSL Maintenance Event Notification (Resolved)
  • Priority - Medium
  • Affecting System - DSL services in Phoenix
  • DSL Maintenance Event Notification

    Maintenance Date: 11/15-16/2016
    Start time: 11:00 PM MST
    End Time: 1:00 AM MST
    Duration: 2 Hours
    Expected Downtime: Up to 2 Hours

    Reason for Maintenance: Mammoth will be replacing the primary ethernet switch located in Phoenix IO Datacenter. This will affect all services within that facility.

  • Date - 11/15/2016 23:00 - 03/21/2017 13:04
  • Last Updated - 11/13/2016 17:58
Support ticket importing not working. (Resolved)
  • Priority - High
  • Affecting Server - CP1
  • During midnight automated system updates, settings were changed on several key functions causing support ticket requests via email to stop functioning.

    The issue has been corrected.

  • Date - 07/21/2016 13:24 - 07/21/2016 13:29
  • Last Updated - 10/13/2016 17:22
System upgrades (Resolved)
  • Priority - Low
  • Affecting System - All servers
  • We continue to upgrade our systems and network. Major changes will be performed during our normal maintenance availability of 11pm to 1am PST daily, and weekends. Other changes will be made throughout the week. Customers may experience short periods where a service may not be available.

  • Date - 10/13/2016 11:16 - 03/21/2017 13:01
  • Last Updated - 10/13/2016 17:22
New Central Accounts System (Resolved)
  • Priority - Low
  • We are in the process of updating and consolidating all of our customer accounts into one system. Customers may see duplicates or missing information. Please bring those discrepancies to the attention of accounting@reliableisp.net.

  • Date - 05/29/2016 11:28 - 06/30/2016 00:00
  • Last Updated - 07/05/2016 11:16
Server CP3.MyServLink.com non-responsive (Resolved)
  • Priority - Critical
  • Server CP3.MyServLink.com was non-responsive although the server and all processes were running. The issue was found to be a DDOS attack on several websites hosted on that server. The source has been blocked and service is back to normal.

  • Date - 06/11/2016 02:02 - 06/11/2016 07:30
  • Last Updated - 06/11/2016 12:06
DSL Maintenance Event Notification (Resolved)
  • Priority - Low
  • Affecting System - Denver/Mammoth Networks
  • Maintenance Date: 6/13/2016
    Start time: 11:59 PM MDT
    End Time: 2:00 AM MDT
    Duration: 2 Hours
    Expected Downtime: None Expected

    We would like to inform you of maintenance on the following circuit(s):
    Any Services in and out of Denver on the ATM network.


  • Date - 06/13/2016 23:59 - 03/21/2017 13:04
  • Last Updated - 06/07/2016 16:54

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