Affecting Server - cp3
We are having issues after an update to the Roundcube Webmail interface. We are actively working on a repair.
Email is still accessible using remote mail clients, such as Safari, Outlook, Thunderbird, etc.
Affecting Server - Postfix
Some customers' incoming email was bounced with an 'invalid recipient' or similar NDR on 2/14 from approximately 2am PT to 9:30am PT.
We were undergoing some updates that unexpectedly set strict mail server connection requirements. We tweaked those settings and mail is flowing normally.
Affecting Server - CP2
We are experiencing an unusually large load on web hosting server cp2. This is affecting mail and web sites, causing slow response times.
We are presently working on it and expect to correct the issues shortly.
Affecting System - All cPanel web hosting servers
We are performing system updates on all cPanel web hosting servers the weekend of 11/17 - 11/19. The updates will provide security improvements and more robust hosting capabilities.
Web site access may be interrupted for several minutes at a time over the course of the weekend.
We apologize for any inconvenience.
Affecting System - All cPanel web hosting servers
We are performing system updates on all cPanel web hosting servers the weekend of 10/6-10/8. The updates will provide security improvements and more robust hosting capabilities.
Web site access may be interrupted for several minutes at a time over the course of the weekend.
We apologize for any inconvenience.
Affecting System - All cPanel web hosting servers
We are performing system updates on all cPanel web hosting servers the weekend of 9/16-17. The updates will provide security improvements and more robust hosting capabilities. Web site access may be interrupted for several minutes at a time over the course of the weekend.
We apologize for any inconvenience.
Affecting System - All cPanel web hosting servers
We are performing system updates on all cPanel web hosting servers the weekend of 8/26-8/27. The updates will provide security improvements and more robust hosting capabilities. Web site access may be interrupted for several minutes at a time over the course of the weekend.
We apologize for any inconvenience.
Affecting System - All cPanel web hosting servers
We are performing system updates on all cPanel web hosting servers the weekend of 8/12-8/13. The updates will provide security improvements and more robust hosting capabilities. Web site access may be interrupted for several minutes at a time over the course of the weekend.
We apologize for any inconvenience.
Affecting System - All cPanel web hosting servers
We are performing system updates on all cPanel web hosting servers the weekend of 7/28-7/30. The updates will provide security improvements and more robust hosting capabilities. Web site access may be interrupted for several minutes at a time over the course of the weekend.
We apologize for any inconvenience.
Affecting System - Dial up accounts
Reliable ISP will be performing system updates on Sunday, June 11th, 2017 between 3:00 AM - 6:00 AM EST/6:00 AM - 9:00 AM PST. Dial-up access may be unavailable for a very short period of time due to rolling restarts during this window, but this is expected to be of minimal impact to customers. Please be aware that NO impact to dial-up connectivity is to be expected during this window.
Affecting System - Salt Lake City Data Center
We experienced a shutdown of the network firewall in our Salt Lake Citty Data Center. The firewall properly performed its function of protecting our customers' accounts by shutting off all traffic during a major denial of service attack or other attempts at hacking into our servers.
We are investigating the cause; all operations are normal. We will update this notice as more information is discovered.
We had several automatic updates that unbeknownst to us changed several configuration settings that affected several of our customers' websites. Identifying and correcting those issues resulted in some websites to be unavailable for short periods of time. There should not be any repeats of the issue.
Affecting System - DSL services in Phoenix
DSL Maintenance Event Notification
Maintenance Date: 11/15-16/2016
Start time: 11:00 PM MST
End Time: 1:00 AM MST
Duration: 2 Hours
Expected Downtime: Up to 2 Hours
Reason for Maintenance: Mammoth will be replacing the primary ethernet switch located in Phoenix IO Datacenter. This will affect all services within that facility.
Affecting Server - CP1
During midnight automated system updates, settings were changed on several key functions causing support ticket requests via email to stop functioning.
The issue has been corrected.
Affecting System - All servers
We continue to upgrade our systems and network. Major changes will be performed during our normal maintenance availability of 11pm to 1am PST daily, and weekends. Other changes will be made throughout the week. Customers may experience short periods where a service may not be available.
We are in the process of updating and consolidating all of our customer accounts into one system. Customers may see duplicates or missing information. Please bring those discrepancies to the attention of accounting@reliableisp.net.
Server CP3.MyServLink.com was non-responsive although the server and all processes were running. The issue was found to be a DDOS attack on several websites hosted on that server. The source has been blocked and service is back to normal.
Affecting System - Denver/Mammoth Networks
Maintenance Date: 6/13/2016
Start time: 11:59 PM MDT
End Time: 2:00 AM MDT
Duration: 2 Hours
Expected Downtime: None Expected
We would like to inform you of maintenance on the following circuit(s):
Any Services in and out of Denver on the ATM network.
